COVID-19 What it means for our customers

Update to our valued customers…

Thompson Sustainable Homes are committed to providing the highest level of quality product, service and transparency to our valued customers. This guides us during the difficult and challenging period we find ourselves in, in response to our current market and COVID-19.

We acknowledge and respond to the health and welfare of our employees and you, our valued customers. Our staff are working diligently to ensure that the health of each other, our staff, customers, suppliers and tradespeople remain our priority.

With little exception, we are proud to continue with “Business as Usual” at Thompson Sustainable Homes. This message was also reiterated via HIA on 25/03/2020, with construction still open for business. However, given the adapting world we offer new ways to get in touch with us to ensure that your circumstances and experience can be better served!

Deposits, expressions of interests, contracts and your showroom experience continue to be uninterrupted and offered as per normal. Your New Home Specialists can update you at any time on our processes and next steps to make this move to your new home both swift and rewarding.

Our dedicated sales and construction staff are providing ongoing service and support via phone and email and are able to conduct meetings via video conference. We do however kindly ask that you call ahead of before visiting site, our display homes or offices, this way we can ensure all safety measures are adhered to.

Our supervisors are here to coordinate and maintain safe site practices during this time, ensuring that there are minimal trades onsite at any one time, without effecting the overall build outcomes of your new home.

We are extremely proud of our team and combined efforts to keep our doors open and committed to building your beautiful new home.

Take care, stay safe, and feel free to contact us on 1300 90 40 40 if we can assist in any way.

TALK TO US: Call Thompson Sustainable Homes on 1300 90 40 40 for more information.

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